1. Where is AC Electronic located?

AC Electronic is a Hong Kong registered incorporated business and located in Hong Kong

 

2. Are the products come with any manufacture warranty?

Since all our products are parallel imported items that there are NO manufacturer warranties included with your orders. However, here at AC Electronic we do offer an extensive warranty plan for item(s) you purchased through our website. At the same time, we do have a return policy that provides a high level of customer satisfaction guarantee. For more information, please review our Return Policy section.

 

3. What is the charge for shipping and tax?

Shipping rate varies due to the weight of the product. Customers can check the estimated shipping rate at the shopping cart or a confirmed shipping rate at the checkout page. For items that are shipped internationally from our Hong Kong office, you may be charged import tax/duty when you receive the item. This will be your responsibility to pay upon delivery. Unfortunately we are not able to estimate the amount of import tax/fees for specific goods as local customs' decisions are beyond our control. Please be reassured we will do our utmost to legally minimize the tax for you.

 

4. What does SIM Free mean? SIM unlocked mean?

SIM Free:
This means that your phone purchase does not included a SIM card.
Unlocked:
This means that the phone is not locked to any particular phone service providers. Before you make a decision to purchase a particular phone, please make sure that the frequency of your mobile phone network is compatible with the phone you wish to purchase. There is no commitment to any minimum term contract to buy our phones.

 

5. Will the phone I purchase work in my country?

Within the United States and Canada, the majority uses only GSM 1900 bandwidth. In UK, Australia and most parts of Asia with the exception of Japan and South Korea, their networks use GSM 900 / GSM 1800.
Here are the country's ranges for your reference:
Quad Band GSM 850/900/1800/1900 WCDMA
Europe, Asia, Africa, North America, South America, New Zealand and Australia
Tri band GSM 900/1800/1900 +UMTS
Europe, Asia, Africa, North America, South America, Australia, and New Zealand
Dual band GSM 900/1800
Europe, Asia, Africa, South America, New Zealand, and Australia
It is advised to check the network frequency with your network service provider to avoid any incorrect purchase.

 

6. Can I use the charger in my country?

We will provide you a compatible plug adaptor for free with your order. Therefore never worry about charging.

 

7. Can I track my order?

Yes you can. After you have placed an order at AC Electronic, we will email you the order detail and order status. If your order has been shipped, we will email you the tracking number and tracking website so that you can trace the shipment online.
We will keep you updated on your orders. Every time when the status of your order has been updated, you will be notified by email from our customer service representatives.

 

More questions, please email us