How long does it take to process my order?
We can ship order within 48 business hours after received of full payment, however 90% of the time we can dispatch same day.
Hong long will It be before I receive my order?
We offer several options for shipping to your destination, the duration will be dependant on the service you choose. We will usually ship an item out within 48 hours after received of full payment, so on the safe side you should calculate the shipping time as such = processing time (48 hours) + shipping time (depends on service choosen). Please note that shipping time is only an estimation without delay from custom clearance.
Do you provide tracking number?
Yes, all services have tracking system, you can track the status after shipment dispatched.
How do I change my shipping address before dispatched?
Please contact your sales representative as soon as possible and provide the new shipping address. If the order is not picked up by courier, we can help you change the shipping address.
If it has been picked up by courier, we can not guarantee that the address can be changed, but we can try our best to contact the courier to get it changed. Buyer need to take the responsibility if the address can not be revised.
How do I change my shipping address after dispatched?
Once shipment left our warehouse, we have little control over it, however we can request our courier partner to re-route to your new address. Please take note that there is no guarantee that re-route will be successful. Re-route surcharge may apply for this request.
My shipment has take longer duration than usuall, what should I do?
If you have any concerns regarding your shipment status, please feel free to email us, we are happy to assist you and resolve your issue.