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What Does My Order Status Mean?

Check Order Status

Here are all the different order status, and you will find the explanations below:

Pending
Payment Received
Payment Confirmed
Payment Reviewing
Processing
Packaging
Shipped
Complete
Void
Contacting Customer
Order Tracing
Cancelled
Refunded
Repackaging
Returned
Repaired
Replaced
Return-refunded


Every time you checkout an order at www.ac-electronic.com, an order number will be created.
If you decide not to pay for an order you've checked out, you don't need to do anything - it will just automatically expire later.

MEANING OF ORDER STATUS:

Pending
This means that you have placed an order successfully,but we still have not received your payment.(You may have paid your order by western union or bank transfer,but it will take some time to confirm your payment and update status. Generally we can confirm western union payment in 24 hrs in working days; If you pay by bank transfer, normally it will take about 4-7 days to transfer money to our bank account.)

Payment  Received
This means we have received  your  payment.Your order will be handled according to our standard procedure.

Payment Confirmed
If you pay your order by Paypal,It means that we have verified your payment.If you pay by western union or bank transfer,it means that the payment information you offered is all matched, we already get the money.

Payment Reviewing
This means there is some problems with your payment,Our cusotmer Service staff will contact you for details .
You can also email them to: sales@ac-electronic.com to quicken the verification.

Processing
This means we are processing your order. We are gathering all the products you ordered together and check the quality,making sure they function well.

Packaging
We are packing all the products properly,also will follow your instructions to label the package or add in customized invoice in package.

Shipped
This means we have sent out your order. You will receive an email including tracking number and links. You can also log in to check it.

Complete
This means your order was delivered sucessfully, we will stop tracing this order.If there are any after sale issues, please contact our sales representative for further action.

Contacting Customer
When we handle your order, there may be some unexpected issues, e.g. the item you ordered is temporarily out of stock. If you find your order is in such status, please check your email, we may contacted you but failed. We also suggest you go to our HelpCenter to submit a ticket, it's easy to solve your problem.

Void
The order in this status will be irremediable and useless. The most possibility is that you asked us to cancel an unpaid order.

Other status do not mean too much for customers, it mainly help us to deal with after sale issues and financial statistic.


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