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How to ship the orders?

*If I order products from ac-electronic.com, how to ship them to me? How much is the delivery?How can I trace my order?

We currently ships small and medium sized orders by international couriers.

The shipping rates can be previewed inside the online shop system. On the products page,you just need to click on the "Estimate Shipping Costs",and then choose the country you want to ship to.  Shipping fee will be estimated by system automatically.

*How can I trace my order?

Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order.

*How Long will it take to deliver?

The total delivery time is separated into two parts, the processing time and the shipping time. The processing time is the time from when your payment is received to when we gather all the items and package them, which takes approximately 3 to 5 working days. The shipping time is the time it takes for the package to be delivered by the couriers to the final destination. Standard shipping time takes approximately 7 to 15 working days, while expedite shipping takes approximately 3 to 7 working days.

*Do You inspect your products before dispatch?

We have our inspection team to check our stock before dispatching. Below are our inspection areas: Power on/ off, keypads, network, camera, physical condition, and package contents.

*Will there be any shipping insurance?

Yes, you will have the option to purchase shipping insurance, please contact our account manager for detail. Our liability ends once the courier service takes custody of the item. This simply means our liability on each shipment ceases at the point of drop off or hand over to the courier company. If the item is lost from this point, we will not take any responsibility. Shipping insurance option is available for buyers; the insurance fee related to the value of your package. However, the shipping and handling charges will be credited back to you in case of package lost. Dropshipping single unit is covered by a standard shipping insurance maximum amount US$100. You can consider insure the package at a reasonable cost.

*Do I have to pay import tax and VAT?

All customers will be responsible for any import duties and VAT for the sales transaction. Import tax, customs & duties regulation vary from country to country. Some countries have relaxed regulations on the import taxes whilst other may not offer such benefit. You will have to check with your country’s customs and excise duty department for further information. Below is some basic information for your references.

Import Duty & Sales Tax

Most countries have two types of charges when importing goods from overseas - Sales Tax (VAT, GST) and customs duty. These amounts are usually not significant compare to your invoice value. They are calculated based on the declared value (and shipment value in certain countries). However, some categories of imported goods are exempted from taxes in certain countries.

In Australia, GST and customs duty are only applicable for imported goods with invoice value above AUD1000.

Declare Value

When importing bulk quantity of goods into your country, there may be stricter regulation in place to control such activity. However, small quantity of goods can be imported more freely. The “bulk quantity” and “small quantity” are differentiated by the value threshold and this may vary from country to country.

Declare Content

The category of goods that you declare will determine whether you need to pay or how much you need to pay the import duty or sales tax.

The declared content of the parcel must be accurate and true for customs purpose. Any customized declaration requested from us is at your own risk. Customer need to take the risk to bear the customs within your country decides to seize your parcel due to incorrect description of parcel content.

If you use DHL, fedex or UPS as shipping option. These courier companies will usually pay the charges on behalf of you and they will subsequently issue an invoice to you. You can make payment to them using cash or credit card.

If you are making a bulk quantity purchase, i.e more than 2 boxes, you can consider hiring a professional licensed customs broker to assist you on the parcel clearance.

When you use our dropshipping service, it means you buy from us and we ship on behalf of you to your customer without you handling the goods. This means your customer is the consignee of the parcel being sent from our Hong Kong warehouse. In this event, your customer is the importer of this parcel. Thus, your customer bears full responsibility of the tax and import duty if applicable. Please ensure you and your customers are fully aware about this situation.

We remind you that you, as a dropship vendor have full responsibility to inform your dropship customers about the status of order under these circumstances, we does not bear whatsoever liability directly or indirectly.

In the event that your customer refuses to pay for the import duty and sales tax or fail to comply with the import process, it will be you as the dropship vendor to bear full responsibility. If you fail to inform your customer about the import duty and sales tax, we advise you to compensate your customer the amount billed to them to resolve the case.

We, as a retailer, dropshipper and wholesaler at no time, will bear the sales tax and import duty on behalf of our reseller customers.

If you consistently fail to inform your customers on import responsibilities, leading to delivery exceptions, we reserve the right to close your account without any advance notice.

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